Serenity Spa Robe

SHIPPING

We aim to process your order as soon as possible. Please allow the following standard delivery times:

• Ireland and UK customers within 2-3 working days
• EU deliveries within 3-5 working days
• International deliveries (excluding above) within 7-10 working days

If you have a specific delivery requirement, please let us know at the earliest opportunity and we will do everything we can to accommodate your needs.

We generally use An Post to deliver your order. Orders will be tracked and must be signed for upon delivery to your chosen address. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person present at the delivery address.
Please note that our couriers occasionally experience operational difficulties and therefore these service delivery times are not guaranteed. Delivery times are estimated and can vary dependent on external factors such as weather and other factors.

We offer Free Worldwide Shipping.



RETURNS

We take great pride in our products, both in terms of how you experience them and also in how they are designed, made and rigorously checked before dispatch. We are confident that you will be happy
with your purchase. However, in the event that you wish to return an item:

1. Please inform us immediately in writing if you have any problem with your order. This is best done via email Anneliese@fashionconnectireland.ie and must be within 7 days of receiving your order.
2. You will then have an additional 7 days for the item to be returned to us at the address below.

IMPORTANT – refunds and exchanges will only be made if the item is returned in its original condition with attached tags and intact original packaging. We will not accept an item for refund if we ascertain it has been worn.
Therefore, please ensure that you try on the item very carefully – we will not accept the item if there is any evidence of wear, make up, cosmetics or scent.
Once you have informed us, please return the items to the following address:

FASHION CONNECT IRELAND LTD
MARSHMEADOWS
NEW ROSS
CO. WEXFORD
Y34TA46

Postage costs for returns will be refunded.
It is your responsibility to ensure that the returned item(s) are properly packaged and protected in transit, and that you use a courier service that will track the package and secure proof of delivery (signature) at our premises.
We require that all items be returned to us in their original condition, with their tags attached. Items must be unworn, clean, and free from odours or scents. Only when the items are returned to us in this condition will we then issue a refund.
You may request a refund or an alternative size of the same item you returned. The refund or exchange will be for the returned item value and will exclude original or any subsequent transport charges.

To preserve the quality of your garment, we recommend

• Washing: Wash light and bright colours separately, as some colours may run. Machine wash at 40 degrees.
• Drying: Flat dry. It's recommended not to dry outdoors.
• Ironing: Iron at medium heat.
• General Care: Avoid strong light sources and use protective window film if necessary.